Managers of call centers have plenty of tasks on their plate. They need to make sure calls are answered, assigned employees are taking care of all their tasks, and that peak times are covered to avoid long wait times. Many call centers involve hundreds of employees who answer thousands of calls a day. Shift scheduling…
In every organization of any size, human resources is the direct conduit of change: personnel, regulations and expectations. This applies to employees, senior management and other areas within the organization. Meeting these changing demands requires more organizations to get smarter about HR. Implementing workforce management solutions has become the preferred method to make this happen.…
Modern scheduling systems are beginning to move beyond fingerprints, making them more attractive to companies looking for new timekeeping methods. Even though fingerprints have become an excellent way for companies to keep track of employees, scheduling systems are not just all about fingerprints anymore. We will discuss all the advantages and benefits of modern scheduling…
Long term stress and employee burnout can be deadly. Stress is the leading cause of illness and low productivity in the workplace. According to the American Psychological Association, “Stress is often described as a feeling of being overwhelmed, worried or run-down.” Their Stress in America Survey revealed that, “more than 40 percent of all adults…
In the midst of high or low unemployment rates, one constant persists in the workforce: Over the long term, happy employees are more productive than unhappy employees. Happy employees routinely show up for their scheduled shifts. They are less likely to quit. If they need a day off, they will schedule it as far in…
Scheduling is as much a concern as it is a necessity for every manager and supervisor. Quite naturally, the lack of an effective process can feel unnerving. After all, employees are needed to accomplish tasks and deliver services to customers, which is essential to having a strong company. In addition, it may hurt employee morale…
There was a time when the primary use for automated scheduling solutions in organizations was to keep track of the negative aspects of attendance. Managers used the system to track how many times an employee was late, absent, left early or worked unauthorized hours. Today’s advanced technology does more than track punishable offenses. Organizations can…
If you are like most companies, there is an annual budgeting process where managers project personnel requirements for the upcoming fiscal year. Not every company, however, uses this exercise for more than short-term needs. That’s unfortunate when the business world has a nonstop changing pace that requires more thoughtful staff planning. Narrowly focusing on who…
An element of strategic planning within an organization is to utilize forecasting to determine staffing needs. This requires looking at current and future needs and aligning a process with business goals. Otherwise, your organization will suffer from not having enough qualified employees to fill crucial roles. The flipside is not better: You could end up…
Problems with scheduling work shifts have become a common issue for small and medium-sized businesses. Fewer things cause more headaches for managers and business owners. But if you want your business to run smoothly, you should make proactive management of scheduling issues a top priority. Doing so not only boosts employee morale, but it also…